Free shipping for orders over R 1500

Frequently Asked Questions

Should you in any way not be fully satisfied with the final product, please send us an email immediately so we may fix the problem! Please note you need to inform us within 7 days of receiving your order.

In your mail please describe exactly what you are not happy with, along with your order number and contact details.

Send your mail to ……………….

We will endeavor to send you a replacement within 3 days, depending on how busy we are at the time.

If you are still not 100% satisfied with the replacement and have a valid reason, we will process a refund. For this we will need your banking details.

Refund payments are processed within 7 days, and are subject to management approval and 3% Payfast fees. (If you did not EFT us initially)

 

No refunds will be allowed after 30 days of purchase.

Canvases are quite durable and should resist most scratches, scuff marks, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If the canvas is damaged and needs deeper cleaning simply use a damp cloth. Canvases can be touched up with felt-tip markers or paint where they may have been nicked.

The enhancements available to add to your order online are Black & White, Sepia and Retouching. We also offer additional services such as Photo Collages and Multi-Canvas Collages.

You can have us print your image in Black & White or in an antique Sepia tone and we will ensure your image converts to that colour with the proper contrast and exposure. 

For minor retouching, please specify what you would like corrected, for example:

Remove red eye

Dust Removal

Remove date stamp

Remove small scratches and imperfections

Major retouching would include more in depth correction or restoration. Please specify what you would like retouched. If you are not sure which option to choose for your image, we can assist.

Examples are:

Teeth whitening

Skin smoothing and wrinkle removal to minimize imperfections and blemishes

Isolate colour (make the shirt red) look for an action/filter for this

Removal of large objects (wires, poles, etc) and background images

Add people to group shots or remove people from group shots

 

Oil Painting Effects

Other specific requests

Shipping usually takes between 1 and 3 working days depending on the destination. (Add an extra day for outlying areas)

Overnight delivery can be arranged at an additional cost.  Simply call or mail us.

HOW DO I PLACE AN ORDER?

Simply select the product you wish to purchase and click “ADD TO CART” 

When you are done shopping you can VIEW CART and then CHECK OUT 

 

IF I REQUEST A DIGITAL MOCK-UP BEFORE PRINT, HOW LONG WILL THIS TAKE?

This will vary between 2-5 working days to complete, depending on how busy we are at the time.

On average 1-3 days.

 

HOW LONG DOES PRODUCTION TAKE?

Our turnaround times vary during the year depending on our workload. The average turnaround time will usually be displayed at the top of our website.

Turnaround times vary from 1- 5 working days.

Please note that there is a cut-off date for Christmas orders which is usually the second Wednesday in December.

HOW MUCH DOES DELIVERY COST?

Our shipping fees work on a sliding scale based on the value of your order:

 Order Value Shipping

 R        1.00  –   R   999.00 R   120.00

R 1000 + Free

CANVAS MATERIAL

We use 280 gsm poly-cotton canvas and you can choose between a Matte or a Gloss/Satin finish at an extra cost.

PHOTO MATERIAL

We use a 220 gsm FujiFilm photo paper for highest quality photographic prints.

PRINTER & INKS

We use Canon 12 colour ink fine art printing machines with original Canon Lucia Ex inks.

FRAMES

Our ready made to hang frames are made of supawood and MDF and come in depths ranging from 16mm to 50mm. All frames come with a free 3mm backing boards for durability and support.